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Frequently asked questions

FAQ

Absolutely. All of our products are plastic-free, BPA-free, zero waste, sustainably sourced and either: recyclable or biodegradable at their end of life. These are key criteria in any of the products we create. All of our bamboo lids, covers and toothbrushes are 100% biodegradable, meaning they go back into the earth that created them. Our aluminium jars and glass jars are 100% recyclable and can be recycled forever while staying strong and durable.

Our products have been rigorously tested for use with gels, creams, pastes and powders that you would regularly find in a toiletry kit. As a precaution against spills, we recommend that you do not store extremely runny liquids in Bamboo Traveller jars, such as essential oils.

Our mailer boxes are made by an awesome Aussie company using recycled cardboard and shipped plastic-free so that our packaging materials can be recycled or composted at home.

After careful consideration, we’ve proudly set up our product manufacturing operations in China and choose to ship with the lowest possible carbon footprint. We work closely with our trusted partner to ensure fair wages, working conditions and responsible practices. Plus, we found that our Chinese partner offered a lot of great benefits, including:

>  We can use bamboo, glass and aluminium rather than plastic! We couldn’t find an Australian supplier that could offer this.

>  We have access to a large pool of local, raw materials including bamboo (which is not readily available in Australia in the quantities we need).

>  We can create our products for a reasonable price, so more people can make the switch from plastic to bamboo.

BPA stands for bisphenol A, an industrial chemical that has been used to make certain plastics since the 1950s.

BPA is found in many plastics that are used in containers that store food, beverages, and other consumer goods.

Research has shown that BPA can go into food, beverages and other materials that are stored in containers that are made with BPA. Exposure to BPA is a concern because of the possible health impacts, especially on infants and children.

All of our bamboo toothbrushes, lids, and covers are biodegradable. Put them in your home compost, community compost or local council green bin for collection. Want to know more about compost? Find out here. All of our aluminium jars and glass jars are 100% recyclable. So pop them in your recycling bin and pat yourself on the back – you just did a good thing for the planet!

Yes we do and we love that you are keen to work with us! We carefully select wholesalers to ensure they align with our values of being ethical and sustainable and as environmentally friendly as possible. If you meet these criteria please get in touch with us at thebambootraveller@gmail.com.

Fantastic, we love working with like-minded people! Please get in touch with us at thebambootraveller@gmail.com.

Our delivery fees are a flat $9.99 for orders up to $100.00 within Australia. For orders $100.00 or over (excluding shipping) within Australia shipping is free. We also offer the option of Express Post for a flat fee of $12.99. Perfect when you need that last-minute gift or product.

All international orders are shipped via Australia Post. The rates are very competitive and the shipping fee depends on weight and location. Delivery will be calculated at checkout. Delivery starts from $10.00.

Absolutely. We love our products, and we hope you do too! If, however, for any reason you are not satisfied with your Bamboo Traveller order, we think that returns and refunds should be easy and hassle-free. Check out our Return and Refund info here.

Our mailer boxes are made from recycled cardboard and shipped plastic-free so that our packaging materials can be recycled or composted at home.

We are serious about being zero waste, so even our product boxes can be recycled. We will never use plastic bags to send parcels.

Your order will leave our warehouse in 2-3 business days. We aim to deliver within 10 business days however delivery will vary depending on location and some disruption to delivery time is possible due to COVID-19.

Absolutely. All of our products are plastic-free, BPA-free, zero waste and free of animal testing. These are key criteria in any of the products we create. All of our bamboo lids, covers and toothbrushes are 100% biodegradable, meaning they go back into the earth that created them. Our aluminium jars and glass jars are 100% recyclable and can be recycled forever while staying strong and durable.

After careful consideration, we’ve proudly set up our manufacturing operations in China. We work closely with our trusted partner to ensure fair wages, working conditions and responsible practices. Plus, we found that our Chinese partner offered a lot of great benefits, including:

>  We can use bamboo, glass and aluminium rather than plastic! We couldn’t find an Australian supplier that could offer this.

>  We have access to a large pool of local, raw materials including bamboo (which is not readily available in Australia in the quantities we need).

>  We can create our products for a reasonable price, so more people can make the switch from plastic to bamboo.

BPA stands for bisphenol A, an industrial chemical that has been used to make certain plastics since the 1950s.

BPA is found in many plastics that are used in containers that store food, beverages, and other consumer goods.

Research has shown that BPA can go into food, beverages and other materials that are stored in containers that are made with BPA. Exposure to BPA is a concern because of the possible health impacts, especially on infants and children.

All of our bamboo toothbrushes, lids, and covers are biodegradable. Put them in your home compost, community compost or local council green bin for collection. All of our aluminium jars and glass jars are 100% recyclable. So pop them in your recycling bin and pat yourself on the back – you just did a good thing for the planet!

Yes we do and we love that you are keen to work with us! We carefully select wholesalers to ensure they align with our values of being ethical and sustainable and as environmentally friendly as possible. If you meet these criteria please get in touch with us at thebambootraveller@gmail.com.

Fantastic, we love working with like-minded people! Please get in touch with us at thebambootraveller@gmail.com.

Our delivery fees are a flat $7.95 for orders up to $100.00 within Australia. For orders $100.00 or over (excluding shipping) within Australia shipping is free. We also offer the option of Express Post for a flat fee of $12.95. Perfect when you need that last-minute gift or product.

All international orders are shipped via Australia Post. The rates are very competitive and the shipping fee depends on weight and location. Delivery will be calculated at checkout. Delivery starts from $10.00.

Absolutely. We love our products, and we hope you do too! If, however, for any reason you are not satisfied with your Bamboo Traveller order, we think that returns and refunds should be easy and hassle-free. Check out our Return and Refund info here. [Return & Refund Policy]

Our mailer boxes are made here in Australia with a local company, made from recycled cardboard and shipped plastic-free so that our packaging materials can be recycled or composted at home.

We are serious about being zero waste, so even our product boxes can be recycled. We will never use plastic bags to send parcels.

Your order will leave our warehouse in 2-3 business days. We aim to deliver within 10 business days however delivery will vary depending on location and some disruption to delivery time is possible due to COVID-19.

Our products have been rigorously tested for use with shampoos, conditioners, moisturisers and other gels, creams, pastes and powders that you would regularly find in a toiletry kit. As a precaution against unwanted spills, we recommend that you do not store extremely runny liquids in Bamboo Traveller jars, such as essential oils.

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